1. Information We Collect
We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.
- Account data: Name, email address, mobile number, and password when you register.
- Birth details: Date, time, and place of birth that you enter to generate Kundali charts, horoscope readings, or matchmaking reports.
- Profile data: Gender, profile photo, and any preferences you set in your account.
- Usage data: Pages visited, features used, session duration, device type, browser, operating system, and IP address — collected automatically via cookies and similar technologies.
- Payment data: Transaction IDs and billing details processed securely by our payment partners. We do not store full card numbers on our servers.
- Communications: Messages you send to astrologers or our support team through the platform.
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account, and verify your identity.
- Generate personalised astrology content — Kundali charts, horoscope readings, Panchang data, and compatibility reports.
- Facilitate consultations between you and verified astrologers.
- Process payments and send transaction confirmations.
- Send service-related notifications such as booking confirmations and reminders.
- Send marketing communications (daily horoscope emails, promotions) — you may opt out at any time.
- Analyse usage trends to improve platform features and user experience.
- Detect, prevent, and respond to fraud, abuse, or security incidents.
- Comply with legal obligations.
3. Sharing of Your Information
We do not sell your personal data. We may share it only in the following circumstances:
- Astrologers: Your name, birth details, and chat messages are shared with the astrologer you choose to consult. Astrologers are bound by our platform guidelines and confidentiality obligations.
- Service providers: Trusted vendors who help us operate the platform (cloud hosting, payment processors, email delivery, analytics). They process data only on our behalf and under strict data-protection agreements.
- Legal requirements: When required by law, court order, or government authority.
- Business transfers: In connection with a merger, acquisition, or sale of assets — with prior notice to you.
4. Data Security
We implement industry-standard safeguards including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits. While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you believe your account has been compromised, please contact us immediately at security@panditjipro.com.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time. We may retain certain information for up to three years after account closure where required by law or for legitimate business purposes such as dispute resolution.
7. Your Rights
Subject to applicable law, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete data.
- Deletion — request erasure of your personal data ("right to be forgotten").
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests or for direct marketing.
- Withdraw consent — at any time, for processing that relies on your consent.
To exercise any of these rights, email us at privacy@panditjipro.com. We will respond within 30 days.
8. Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on the platform at least 7 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at privacy@panditjipro.com or write to us at: PANDITJIPRO VISION LLP, Ground Floor, 101, Palms Island VIII, Road Number 8, Near Royal Palms Estate, Aareymilk Colony, Goregaon East, Mumbai, Maharashtra 400065, India.